The Big Bear Lake Resort Association has appointed Rebecca Hrabia as director of operations. She replaces Rick Shoup, former president and CEO of the organization who resigned in August.

Hrabia has been with the Resort Association since April 2004. She has a strong aptitude for management, administration, guest relations, employee morale and technological skills. Her most recent role was director of visitor information services, which she held since 2006. 

During her time as director of visitor information services Hrabia increased sales each year by more than 100 percent. She is credited for her role in the reorganization of the RA’s computer network for more efficiency and stronger performance. She also assisted in the implementation of a new phone system and new software system for the Resort Association’s Central Reservations. 

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